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"Installed Successfully" but Won't Start

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ewill1tx 
Newbie

13 Dec 2003 9:27 AM
Any help appreciated. Tech Support tried 2 hrs w/ no solution. Installation appears successful, double clicking icon brings up Platinum header screen for a few seconds but program doesn't start. Rescue, installed at same time and starts normally. Known conflicting programs removed, software uninstalled & reinstalled several times. Windows 2000 w/ Service Pack 3. 1.7 Gig, TH7 Raid, 35 gig free space on drive, Sony DRU510 Burner. Thanks in advance for any help.
Jaybo 
Inactive

16 Dec 2003 1:35 AM
ewill1tx,

Go back to microsofts home page and download Service pack 4. After restarting you computor, do an overinstall. Do not restart, check to see if the program will start, and function. If it does shut the computor down, wait 15 min. then restart the computor. What I am asking you to do is called a cold start.

Regards,
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