·afterdawn.com home  ·Search  

This discussion forum has been closed.
Starting new topics or replying to existing topics is no longer possible.
We welcome all users to use AfterDawn's discussion forums instead.
 

 

DVDXRescue - Serious Problem

Get AnyDVD HD and copy any DVD or Blu-ray disc with ease!
Posted Message
nrms 
Inactive

6 Sep 2003 12:15 PM
Why I can't/won't be using this program....

DVDXRescue installs a background service which loads automatically & runs in the background all the time even when not needed.

This wouldn't be a problem except it interferes with the Gear ASPI drivers installed & needed by PowerQuest DriveImage v7.0 - it stops my DVD Writer from being detected as a valid drive by DriveImage.

/n/

/\/
Tha187um 
Member

6 Sep 2003 10:09 PM
What service does it load??? I did notice my system running a bit slower after installing it. Also, I tried to recover an Audio CD, it reads it fine, it shows all the tracks as folders, but when I click on copy, it says no data is selected to be copy, when I right click on the track (folder) and click on copy, I get the same error message... what gives??? ... it doesn't work for Audio CD's?
nrms 
Inactive

7 Sep 2003 6:35 AM
I forget the name, but look for it in Device Manager - select to View Hidden Devices and look under the Non-Plug and Play Drivers for the service that has "Arrowkey" in the description - that's the service/driver that is installed by DVDXRescue.


/\/
321_Geek 
Senior Member

7 Sep 2003 8:20 AM
Just an FYI guys...

The Arrowkey driver you are seeing is not a service, but a layer that allows the software to access the disc directly, even when windows gives up. This portion is only loaded while the program is running, and does not remain in the background. (hence being under device drivers)

Many of our current programs utilize the Gear burning library, and show no signs of this problem you are describing, nrms. perhaps try reinstalling driveimage, or getting updated Gearworks drivers and installing them. once the gearworks service is loaded and running (Gear does use a service under 2k/xp, called gearsec.exe), you should be able to burn again with driveimage. I personally have been working with the alpha/beta/release versions of XRescue for some time (about 6 months!!!), and have been using drive image on one of my machines used for these tests, and have seen no problems directly caused be installing XRescue.

and yes, the Arrowkey reference is because we are using some technology from them for the low-level access controls.
nrms 
Inactive

7 Sep 2003 9:33 AM
Well my DriveImage v7.00 stopped "seeing" the DVD-R drive as being present after I installed DVDXCopy Platinum along with DVDXRescue. After I uninstalled just the DVDXRescue portion, DriveImage magically found my DVD-R drive again.

Before uninstalling DVDXRescue, I did uninstall, then reinstall DriveImage v7 because I thought maybe my having removed DVDXCopy 1.4.2 (which also used Gear) may have damaged the DriveImage Gear setup. However, this made no difference, and it was only removing DVDXRescue which solved the problem.

Sorry, but I can only report what I find.

DriveImage is more important to me than DVDXRescue so the latter had to go.

/\/
321_Geek 
Senior Member

7 Sep 2003 4:39 PM
nrms: This is very odd. Would you please be willing to PM me your email address, as there are some details I would like to find out from your system registry. most specifically, the contents of your filter driver settings.

Our policy here at 321 is to fix the problem, not ignore it and pretend it does not happen. If you are willing, I would like to try to find out why this is happening so that we can fix it.
nrms 
Inactive

7 Sep 2003 4:49 PM
Well, I have been doing some more tests this pm and it is even stranger now.

I tried reinstalling DVDXRescue again, and now DriveImage is finding the DVD Writer OK with it in place!

Only explanation I can think is that the original problem was not caused by DVDXRescue, but my removal of DVDXCopy 1.4.2 which may have damaged the Gear engines/registry settings installed & used by DriveImage. Un- and re-installing DriveImage didn't seem to make any difference until I'd removed DVDXRescue; but perhaps a full reboot was all that was needed (which it didn't get until after I'd removed DVDXRescue).

Anyway, touch-wood all seems OK now.

(I still can't get the Preview Movie feature in Platinum to work though - black screens & program abends are all I'm getting)

Cheers
Nigel
321_Geek 
Senior Member

7 Sep 2003 10:01 PM
Hey there, I gotcha covered on the preview :)

It is good to hear that your Driveimage is working again. Let me know how XRescue works out for you.


For the preview, this is known, and here is a partial reason/remedy:

There are some 3rd party MPEG2 demuxers that currently confuse our preview system. This is already fixed in the internal builds here, but if you want to start previewing immediately, try unininstalling any "codec packs", or more specifically any codecs labeled as MPEG2 demuxer or MPEG2 directshow filter. This was the immediate fix in my case, and we are hard coding into Platinum to bypass this in future versions.

either way, this will be fixed very soon... please stay tuned!


nrms 
Inactive

8 Sep 2003 11:14 AM
I can't see any MPeg2 video codec's installed in Device Manager (Sound, video & Game controllers under Video codecs).

However, I do have WinDVD 5 Platinum installed which obviously has MPeg2 decoders; but nothing I can remove without uninstalling WinDVD. Would WinDVD be the cause of the preview problem?

Perhaps there is a "Battle Of The Platinums" going on in my PC :)

I look forward to testing a fix in due course (is there a fixed beta I can try out?)

Cheers
Nigel
321_Geek 
Senior Member

8 Sep 2003 11:19 AM
Hmm... Very well may be a Platinum battle. I will grab WinDVD5 here in house and see if this is the cause.

Hopefully, an updated platinum will be available in the next couple of days. this was one of the major things they have been working on, so lets hope.
nrms 
Inactive

11 Sep 2003 7:55 AM
321_Geek ....

Preview Windows Problems - an update.

Now using v3.0.1 of Platinum and want to give you feedback that preview windows is now working for me (well, sort of).

It works OK, except if, after previewing a movie stream; I go back to the main menu by pressing the "Advanced" button & put a different DVD movie in my DVD ROM drive. Pressing "Preview" now, locks up the program totally and the whole of Windows XP, so totally that I can't even Ctrl-Alt-Del but have to turn off the power to the PC and then restart. Not good!

If I quit the program after previewing DVD Movie 1 and then restart it to preview DVD Movie 2 then all works OK. But surely the program ought to be able to do a total internal refresh without having to quit & restart ?

I seem to recall there was a similar problem in early versions of DVDXCopy

Cheers
Nigel



/\/
321_Geek 
Senior Member

11 Sep 2003 10:52 AM
Hmm... This could be the disc information not refreshing correctly. I will mention this to the programmers, and see if they can verify this, and hopefully fix by the next release.

Thanks for the good description, I hope we can get this fixed asap.

Get AnyDVD HD and copy any DVD or Blu-ray disc with ease!
It is already over 90 days since last post to this thread, you're not allowed to post here anymore.