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Has Anyone Been Able To Download Platinum??

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dengar 
Senior Member

3 Sep 2003 8:17 PM
Please post successes here.
RAG TAG XI
Random69 
Inactive

3 Sep 2003 8:25 PM
I was able to get it, if anything, to verify that it was the same as at the conf. (it was). I just ftp'd in and used my lic id and pw.

They had several folders with numbers (I assume build numbers) and I chose the latest one (6256, I believe)

Platinum still falls over for me, I've got the Q's into support (God knows when they'll answer...)
Achilles 
Inactive

3 Sep 2003 8:40 PM
Only thru the ftp site, and my old license dating back to Oct8 worked, but cannot activate the product.

Cannot download at the official site. Even though I am entitled to the upgrade, all that's available to me is DXC and Xpress. Hope Robert clarify the upgrade policy, and if he modified his promises since the original DXC was released, at least post the upgrade prices on the website.

I feel too many promises were made with so many variables/dates/conditions that it is anybody's guess what the policy is. I would rather pay the upgrade price-if that's what 321Studios want-and get on with my life than waiting and wondering for days for someone to make up their mind and an e-mail that may or may not come.

RHMoore clearly said that e-mails won't be going out for another 48hrs, but you should be able to download the product if you are entitled to the upgrade. The way it looks now, no one is entitled, but I can be wrong!
Vedas830 
Inactive

3 Sep 2003 8:57 PM
Achilles same here I got it yesterday but can't activate it also 321 QA posted and said that it was a beta version and not the release version
dengar 
Senior Member

3 Sep 2003 9:03 PM
The new version must come from the support site.

We can all download from the ftp site. I am hoping to hear from someone who can download the new version from the support site.

there is no need to worry. All who are entitled to upgrades will get them, that I know for sure.
RAG TAG XI
Vedas830 
Inactive

3 Sep 2003 9:08 PM
dengar im sure your right I was just suprised it was there in the first place I dont think it will come till tomorrow from what 321 studios has posted but you never know

This message has been edited since posting. Last time this message was edited on 3 Sep 2003 9:09 PM

Random69 
Inactive

3 Sep 2003 10:28 PM
Got it from the support site using the conf. id's. Mmmmm. It says 2.0.0 on download page, but 3.0.0 on support page. 300K bigger and different. I'll give this a whack.

No problems with BW, downloaded at about 60KBps.
Roy_H 
Inactive

3 Sep 2003 11:16 PM
I just got off the phone with 321 support. Only those who already have a Platinum ID (those who purchased it or got it at the conf, I guess) are able to download Platinum from the support site. Those who are entitled to a free upgrade will have to wait around two more days for them to set up a different site and email us an upgrade Platinum ID.

Roy
72morgan 
Senior Member

4 Sep 2003 12:48 AM
I was able to download & activate Platinum !!!

There is NOT a hole in the Activation system , so DO NOT bother trying !!!!

I will not explain here, how I was able to activate Platinum. So do not ask !!

tamarelle 
Inactive

4 Sep 2003 12:50 AM
Morgan I just purchased DVD X Copy today but when I try to download it I get the message that no such file exists using a download manager.

Can you help?

Thank you

Tamarelle
72morgan 
Senior Member

4 Sep 2003 1:12 AM
tamarelle

Are you going here :

http://www.dvdxcopy.com/support/index.htm

And clicking on the one you bought ????
3.0 Ghz 800 Mhz P4 / 800 Mhz Intel 875 Mobo / 2 GB`s PC3200 DDR Ram /120 GB SATA 150 HD / 80 GB ATA 100 HD/H-P 200i using Mode 2/Plextor 24x10x40 CD-RW/XP Pro with SP1/128MB ATI Video Card/Adaptec ASPI 4.71.2/ENERMAX EG465P 460W/Recommended by Stollery
Mediaroom 
Newbie

4 Sep 2003 1:49 AM
72morgan,

I did what you said and I was was not able to download.

Media
madyaks 
Senior Member

4 Sep 2003 1:54 AM
I just downloaded it from the FTP site, but yes i needed my Lic and pass from the conference.
When clicking properties it say the program changed this morning, so I am hoping it is different from the conference copy.
Thanks for the liberty Mr.Roberts, thanks for the liberty.
madyaks 
Senior Member

4 Sep 2003 2:32 AM
I spoke with tech support, they tell me it is a different version from the one given out at the conference.
Thanks for the liberty Mr.Roberts, thanks for the liberty.
Mediaroom 
Newbie

4 Sep 2003 3:27 AM
I just called "Support" they said the servers are having problems.
tarbell 
Newbie

4 Sep 2003 3:54 AM
I have a question to ask. Before they launched platinum did they consider that there were people world wide going to download this software? it seems to me that the answer is no
72morgan 
Senior Member

4 Sep 2003 4:03 AM
To All :

321 Studios has been having problems with their servers & phone lines. So everyone should be patient until they get things sorted out.

After my last post , I could not even get this website to open for nearly 30 minutes ...... All I wanted to do is see if there were any responses to my post & I got nothing.

I could go to ESPN, E-Bay etc but not here.

So just be patient.

This is from RHM :

rhmoore

DVDXCopy Moderator

3 Sep 2003 2:59 PM

Another day from hell. I think someone from the MPAA is working here and making our lives miserable just because they like to.

Phones have been up and down all day, so has Internet. The main sites have been up but all admin, customer service and tech support have been down.

Something went haywire. One moment everything was fine, next thing you know it was like there was a war in the data center, equipment powering off without any warning, data switches refusing to operate, servers stopped responding to ping requests, just stuff that you never expect to see until the "end of the world"!

Anyway, I apologize for the problems. We appear to be back up now and operating as insanely as before! :)

Cheers!@Q@#$

p.s. Don't expect any email on Platinum for the next 48 hours. We don't have the bandwidth to email the list today or tomorrow. Try logging in to your customer service site and you should be able to get it there if you qualify for the upgrade.

And the link :

http://dvdxcopy.afterdawn.com/thread_view.cfm/14/31231
72morgan 
Senior Member

4 Sep 2003 4:07 AM
This may help explain why you are not getting the upgrade to Platinum.

Also from RHM :

rhmoore

DVDXCopy Moderator

4 Sep 2003 0:08 AM


UPGRADE NOTICE
Ok here's the deal on upgrades. If you own XCOPY OR GOLD then you most likely qualify for the upgrade. The thing that expired on the 1st of February was the automatic upgrade to XPRESS if you bought XCOPY or GOLD. This had nothing to do with Platinum.

321 ONLINE BUYERS
If you bought DVD X COPY or DVD X COPY GOLD directly from 321 Studios before today (NOT XPRESS) then you will automatically qualify for the FREE upgrade to Platinum. If you only purchased XPRESS there will be a small upgrade fee for Platinum.

RETAIL BUYERS - NON DIRECT BUYERS
If you bought DXC or GOLD from retail or from another online source, you will need to contact customer service and arrange to fax your sales receipt in for proving purchase and price point. To be fair, you must have paid full value for the product (mail-in rebates do not matter) or you must pay the difference to 321 for the upgrade.

For instance, let's say you bought GOLD at Best Buy for $99.00. The MSRP on GOLD is actually 119.99 so you would need to pay us the difference to qualify for the free upgrade. This is NOT a money issue, it is a fairness issue to be fair to all those that did pay MSRP on our website. So I don't want to hear any complaints about how unfair that is, I won't respond to them.

RECAP
No more questions about upgrades. I've posted these rules all over the forum and I believe they are posted online on our support site as well.

Cheers!

And the Link :

http://dvdxcopy.afterdawn.com/thread_view.cfm/15/31231

3.0 Ghz 800 Mhz P4 / 800 Mhz Intel 875 Mobo / 2 GB`s PC3200 DDR Ram /120 GB SATA 150 HD / 80 GB ATA 100 HD/H-P 200i using Mode 2/Plextor 24x10x40 CD-RW/XP Pro with SP1/128MB ATI Video Card/Adaptec ASPI 4.71.2/ENERMAX EG465P 460W/Recommended by Stollery

This message has been edited since posting. Last time this message was edited on 4 Sep 2003 4:09 AM

tarbell 
Newbie

4 Sep 2003 6:22 AM
Still trying to download for 12 hours and nothing. You would think that they would have been beter perpared for launch of platinum!!!!
What they should have done since they did know that the problems could happen was to have more ftp or mirror download sites.

This message has been edited since posting. Last time this message was edited on 4 Sep 2003 6:34 AM

tamarelle 
Inactive

4 Sep 2003 6:50 AM
Hi Morgan

Still nothing. I bought DVD X Copy Platinum yesterday and paid $158 for shipping but it said that I could also download.

I just think you maybe have too little bandwidth and too many customers :) Not a bad thing.

Hope I can get it before I have to leave for work.

Tam
tarbell 
Newbie

4 Sep 2003 8:32 AM
There is no excuse for the problems in trying to download Platinum the company did know what it was going to be like on launch day because of all the pre orders they could have been alot better prepaired!!! They were happy to take our money right away but what do we get a lame apologie and customer service people who really cant say anything useful!!!
Jaybo 
Inactive

4 Sep 2003 8:51 AM
tarbell,

I'm glad you got that off your chest. Feel better now? <chuckle> {:o)




RAG TAG #2
drb 
Inactive

4 Sep 2003 9:11 AM
After trying to download for over 12 hours I be a little huffy too. The only advice this vetern of 321 products and releases can give is: sit down and wait, try not to think of it, 321 should have everything firgue out this month sometime. I feel it this time, platinum is really close, maybe. Platinum will be here when it's ready and downloadable and not until then. Cheers

DRB
DRB

ASUS A7V333 RAID
AMDXP1900/XPSP1/1024MB
(2)80g WD RAID1
120 gig Maxtor
DRU500A[1.0g]/Liteon LTD163D

This message has been edited since posting. Last time this message was edited on 4 Sep 2003 9:13 AM

ireland 
AfterDawn Addict

4 Sep 2003 9:30 AM
I HAVE IT ALL FIGURED OUT,THERE IS NO PLATINUM,
321-IS TAKING PRE-ORDERS AND ALL THE MONEY IS PUT IN A OFF SHORE BANK,AFTER 2 OR 3-MONTHS,THAY WILL CLOSE THE OFFICE AND RETIRE ON YOUR MONEY AT A SMALL ISLAND IN THE SOUTH SEAS...SO THEIR.....AS I SPELL THEIR...
YOUR MORALE OFFICER IRELAND RAG-TAG 1/2
I LOVE MY COMPUTERS,BECAUSE MY RAG-TAGS ARE IN THEM..

This message has been edited since posting. Last time this message was edited on 4 Sep 2003 9:31 AM

Lawman 
Senior Member

4 Sep 2003 10:43 AM
ireland,

Don't you know,? one should not shoot the messenger,!
Until after, he has delivered the message :)
- UK -
Get AnyDVD HD and copy any DVD or Blu-ray disc with ease!
It is already over 90 days since last post to this thread, you're not allowed to post here anymore.
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