DVD X Copy Xpress

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DVD X Copy Xpress

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Posted	Message
Kenst Newbie 2 Oct 2004 1:16 PM	I recently suffered a severe computer crash and had to totally refresh my OS. Before the crash, I had DVD X Copy Xpress installed, well when I went to re-install it and it asked for a on-line activation key, guess what? 321 Studios went out of business and no longer supports their DVD burning products. My question is.. Does anyone know how to activate this software?
flip218 Moderator 2 Oct 2004 10:01 PM	Quote: Before the crash, I had DVD X Copy Xpress installed, well when I went to re-install it and it asked for a on-line activation key, guess what? 321 Studios went out of business and no longer supports their DVD burning products. I can still activate my 321studios software. Did you ever register with 321? If you did that is the password you should use to activate Dell 8250, Pentium 4 2.80GHz 1.5 GB RDRAM, 700GB HD NEC 2510A, Sony 1612, Plextor Premium XP Pro SP2, ATI All-In-Wonder 9000 Pro
Kenst Newbie 3 Oct 2004 4:26 PM	Yes, I registered with 321 when I bought the software. I tried my id and password, but that does no good either. What happens is it wants to verify the id and password results on-line and everytime the website rejects both the id and password that comes with the software, as well as the id and password that 321 gave me when I first registered. I think the problem is that the website is no longer maintained and is a dead site. Is there a file on the installed software I can edit to trick it into thinking I have installed the password from the 321 site? If so, does anyone know how to go about it? Thanks. Sure does suck that I spent money on something that I can not use.
flip218 Moderator 3 Oct 2004 5:23 PM	Can you login here with your email address and your password? http://secure.321studios.com/solo/customers/ If you can you use that password and the license number that came with your software. Dell 8250, Pentium 4 2.80GHz 1.5 GB RDRAM, 700GB HD NEC 2510A, Sony 1612, Plextor Premium XP Pro SP2, ATI All-In-Wonder 9000 Pro
Kenst Newbie 3 Oct 2004 9:53 PM	Yes, I can login to the site using both my customer ID and chosen password and also my software ID and it takes me to a moved site that says I have 25 activations left, but when I try to download, it allways tells me that the file is not found. I even tried it with my Privicy cookies turned way down and my firewall off to no avail. Any other suggestions? Thanks.
flip218 Moderator 3 Oct 2004 10:34 PM	Kenst, So activation isn't your problem? Because that was what I though your problem was. Are you just looking for a newer version? Dell 8250, Pentium 4 2.80GHz 1.5 GB RDRAM, 700GB HD NEC 2510A, Sony 1612, Plextor Premium XP Pro SP2, ATI All-In-Wonder 9000 Pro
Kenst Newbie 3 Oct 2004 10:37 PM	No, I'm not looking for a newer version, unless it wants to update the one I have. The problem is the site will not give me a new activation key to make the current version work.
flip218 Moderator 3 Oct 2004 10:40 PM	ok, that's what I thought. So you cannot activate with your original license # and the password you use to login? Dell 8250, Pentium 4 2.80GHz 1.5 GB RDRAM, 700GB HD NEC 2510A, Sony 1612, Plextor Premium XP Pro SP2, ATI All-In-Wonder 9000 Pro
flip218 Moderator 3 Oct 2004 10:41 PM	And you said you've disabled your firewall. Do you have XP? If so, did you make sure the built in firewall in XP is turned off as well? Are you using a router? Dell 8250, Pentium 4 2.80GHz 1.5 GB RDRAM, 700GB HD NEC 2510A, Sony 1612, Plextor Premium XP Pro SP2, ATI All-In-Wonder 9000 Pro
Kenst Newbie 3 Oct 2004 10:43 PM	I have Xp Home with Service Pack 2 installed. Yes, I turned off the Xp's Firewall.
flip218 Moderator 3 Oct 2004 10:44 PM	Is your time date format mm/dd/yyyy? Dell 8250, Pentium 4 2.80GHz 1.5 GB RDRAM, 700GB HD NEC 2510A, Sony 1612, Plextor Premium XP Pro SP2, ATI All-In-Wonder 9000 Pro
Kenst Newbie 3 Oct 2004 10:46 PM	Yes on the time/date format My ISP is thru MSN also.
flip218 Moderator 3 Oct 2004 10:52 PM	You'll have to email their support. Your license and login password should work. eurosupport@dvdxcopy.com or support@dvdxcopy.com Dell 8250, Pentium 4 2.80GHz 1.5 GB RDRAM, 700GB HD NEC 2510A, Sony 1612, Plextor Premium XP Pro SP2, ATI All-In-Wonder 9000 Pro
Kenst Newbie 3 Oct 2004 11:02 PM	Thanks, I will give that a try and will let you know what happens. I have checked my internet time sync and it has been regulary updated. I have a Abit NF7-S2 Mother board with a AMD Athlon XP Processor running at 1.92 Ghz with a All in Wonder 9200 Graphics Processor which I put together myself, so the problem is not a wimpy computer, seems to be a problem with the website.
Kenst Newbie 5 Oct 2004 9:07 PM	I tried the euro support link and they told me to try the on-line activation and if that didn't work, they gave me this phone number, 1-800-455-6054, which is not a working number. Needless to say, neither option works. Is there some way I can get my money back on this software since there is no support for it, when there was support for it when I bought it?
flip218 Moderator 5 Oct 2004 9:44 PM	I would let support know they gave to a bad number. Dell 8250, Pentium 4 2.80GHz 1.5 GB RDRAM, 700GB HD NEC 2510A, Sony 1612, Plextor Premium XP Pro SP2, ATI All-In-Wonder 9800 Pro
Kenst Newbie 6 Oct 2004 9:25 PM	I contacted the european support again and told them that the number they gave me for Canada is no good, here is there reply: Thank you for your e-mail. Unfortunately you have contacted European Technical Support. DVD X Copy products are no longer being supported in the United States, but if you have previously purchased one of the products in the DVD X Copy series, please contact Canada for support or contact your dealer for more information. Canada Technical Support & Software Activation Phone: 1-800-455-6054 1pm to 9pm, EST, Monday through Friday Needless to say, they were not reading what I told them.
huh?77 Newbie 26 Dec 2004 11:04 AM	I had to restore my system. when I reinstalled my software I was asked for activation. When I tried online I got nowhere. When I tried the phone number, it was disconnected. How can I get this reactivated? I did register whith them when I purchased it. I have tried the customer id and Password and the license id and password but neither one work. Can anyone help me?
baldbear AfterDawn Addict 26 Dec 2004 11:06 AM	when you tried to activate online did you disable your firewall? This message has been edited since posting. Last time this message was edited on 26 Dec 04 11:06 AM
Kenst Newbie 26 Dec 2004 11:17 AM	Give up and download the free dvd xxxxxxxx program, it works fine. this is a dvdxcopy board...do not post that program again ireland This message has been edited since posting. Last time this message was edited on 26 Dec 04 11:23 AM
Kenst Newbie 26 Dec 2004 11:32 AM	Then figure out a way for those of us that spent money on DVDXCOPY to re-activate our software when all the links to the sites are dead and there is no support from even the European sites
ireland Inactive 26 Dec 2004 11:35 AM	i do not have to figure it out the info is posted on this site all you have to do is look for it...you tripped over the info..look at the top post... This message has been edited since posting. Last time this message was edited on 26 Dec 04 11:36 AM
Kenst Newbie 26 Dec 2004 11:36 AM	I have been full circle with this site trying to get the software re-activated, check it out for yourself, it does not work.
ireland Inactive 26 Dec 2004 11:39 AM	here i will hold your hand and take you there http://dvdxcopy.afterdawn.com/thread_view.cfm/133638
Kenst Newbie 26 Dec 2004 11:47 AM	Ok, I have went to the site you posted and filled out their form. I have done this before, but maybe somebody will reply this time. Why can't you just post this instead of your smug reply instead?
It is already over 90 days since last post to this thread, you're not allowed to post here anymore.
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